Does Appliance Parts Company
provide multi-address billing?
Many of our clients across the United States
operate separate properties located across a
city, province, or country. Appliance
Parts Company can offer any client multi site
billing which tracks purchases at each site and
links these purchases to a master account for
ease of payment processes. |
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Do you deliver?
Depending on where your site is located, we
offer delivery services using our own vehicles
or contract carriers. There can be
handling charges applied to the invoice
depending on the value of the order and
contents. |
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Are there handling charges?
Handling fees are based on value of the
order, contents and size. Call your local
branch for details. |
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Are you direct on all your
products?
Appliance Parts Company has relationships
with over 95% of the manufacturers we currently
distribute product for. In some cases, we
are their recognized warranty parts distributor.
If you have any concerns or wish to learn more
about any of the products we sell, please
contact us. |
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What is Appliance Parts
Company warranty policy?
We manage or administrate the same policies
set forth by the manufacturer of said product.
If you have experienced a failure, please notify
us immediately and we will assist you in
whatever means we can to ensure your situation
has a positive remedy. |
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Are your sales staff on
commission?
No, our sales staff are rewarded financially
with hourly or monthly salaries. This
allows them to focus on customer service,
allowing Appliance Parts Company customers to
enjoy what we believe is unequalled service
within our industry. This also guarantees
our customers stabilized pricing throughout
the USA and encourage our sales staff to focus on
the true needs and solutions. |
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Do you have outside sales
staff?
Yes, simply call one of our stores if your
requirements need on site consulting. Our
sales staff are happy to arrange for an
Appliance Parts Company representative to visit
with you to discuss your needs. Some
restrictions may apply in regions we do not
operate a branch location. |
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Do you special order
products?
Absolutely. Our business has grown and
developed for this reason. We are more
than willing to source and supply any products
from any of our suppliers we do not regularly
inventory. We often find this service
enhances our relationships with all our
customers, reduces their costs of doing business
and increases our exposure to products needed by
our market. |
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What is O.E.M and Non-O.E.M?
O.E.M stands for Original Equipment
Manufacturer. Non O.E.M stands for Non
Original Equipment Manufacturer. Appliance
Parts Company is committed to have O.E.M
products whenever possible. Often many of
the Non O.E.M products we carry are no longer
available from the O.E.M. Appliance Parts
Company with the assistance of the many of our
suppliers, sources Non O.E.M that is either
built for the O.E.M by the original supplier of
said good or has met strict quality control and
engineering requirements set forth by us and or
our supplier. We strongly believe that the
price of any product is only a portion of the
true cost. If an inferior product is
supplied no matter what the price, failure costs
or increased replacement cycle (labor costs)
will often not be offset by the low initial
price of poor quality products. |
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Who own Appliance Parts
Company?
Appliance Parts Company is a privately owned
limited company. |
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How do I return goods
incorrectly ordered or supplied?
Simply call any of our locations for details
on how to return goods and what information is
required. Typically if your goods are in the
original package and have not been opened or
used in any manner, we will accept the return
with no restocking charges. If you are unable to
return to our stores personally, a RGA umber may
be required to insure your return is processed
correctly. All freight or handling charges are
the responsibility of the client and if it is
found that we have supplied a product or good in
error, we will reimburse the clients account for
any handling charges incurred.
Please note that special items may not be
returned if supplier refuses to accept our
return. As well, any electrical items that have
been opened or installed cannot be returned. Our
goal is to provide error free, hassle free,
sales transaction experiences. If we have made
an error or have misrepresented the operations
of performance of any product we sell, we would
like the opportunity to supply our customers
with a positive solution experience. |
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How long does it take for my
credit application to be processed?
Be sure to fill out the credit application
completely. If we are provided with all the
information required, we usually can have an
approved open credit account established within
4 - 5 working days. We accept all major credit
cards and will offer all pending account
applicants wholesale pricing during this period
with payment at time of purchase. |
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Can I get discounts on
purchases without an open credit account?
We offer wholesale pricing to recognized
or registered businesses who prefer to pay at
time of purchase. To insure correct discounts
are applied, simply fill out the credit application
and indicate 'cash account'. Your business name
and ordering instructions will be placed in
our database. This will insure you receive correct
pricing, and promotional literature. For more
details, simply call your nearest APCO location. |
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